Safety on Mendly

Provider verification

Every Standard Track service provider on Mendly is reviewed as part of our onboarding process. Providers submit documentation during onboarding. Mendly does not guarantee the accuracy or completeness of any submitted documentation. Community Track providers undergo a lighter-weight review and are clearly labelled in search results.

Mendly facilitates connections between clients and service providers. While we review documentation submitted during onboarding, Mendly does not conduct independent background checks and cannot guarantee the accuracy of any information provided by service providers. Clients should exercise their own judgement when engaging any service provider.

Protected payments

All deposits are processed through PayFast on a hosted, encrypted page. Mendly never receives or stores your card details. Payments are processed through PayFast, South Africa’s leading payment gateway.

Disputes & refunds

If a job doesn’t go to plan, you can raise a dispute directly from your booking. Mendly’s operations team reviews evidence from both sides and works with PayFast to issue refunds where appropriate. We aim to resolve every dispute within seven business days.

Reporting safety concerns

If you feel unsafe at any point during a booking, contact us immediately at hello@mendlyglobal.com. For emergencies, please contact local emergency services first.