Safety on Mendly

About our service providers

Mendly connects you with independent service providers. We do not vet or verify service providers before listing them - every active provider on the platform is bookable. Trust on Mendly comes from ratings, reviews, and response time, all built from real client bookings.

Mendly facilitates connections between clients and service providers and cannot guarantee the accuracy of any information provided by a service provider. Check a provider’s ratings and reviews before you book, and exercise your own judgement when engaging any service provider.

Protected payments

When you confirm a booking, a small booking fee is processed through our secure payment provider on a hosted, encrypted page. Mendly never receives or stores your card details. Mendly does not hold or release job payments - your provider quotes and invoices you directly for the work.

Disputes & refunds

If a job doesn’t go to plan, you can raise a dispute directly from your booking. Mendly logs the dispute and notifies the other party. The outcome of the work is a matter between you and your service provider - Mendly does not adjudicate disputes about the quality or completion of a job. Where it helps, Mendly can share the relevant booking records with both parties. Disputes about a charge from Mendly itself, such as the booking fee or a subscription, are resolved directly by Mendly.

Reporting safety concerns

If you feel unsafe at any point during a booking, contact us immediately at hello@mendlyglobal.com. For emergencies, please contact local emergency services first.