Community Provider Terms

1. Welcome to the Mendly Community Provider Programme

The Mendly Community Provider (“CP”) Programme is designed to give skilled individuals the opportunity to build a professional presence, grow a client base, and establish a track record on the Mendly platform - all at zero cost. Whether you’re just starting out or growing your trade, the CP Programme offers you the tools to get noticed and win work.

These Community Provider Terms (“CP Terms”) form part of and should be read together with Mendly’s general Terms of Service and Privacy Policy, which also apply to your use of the Platform. In the event of any conflict between these CP Terms and the general Terms of Service on a matter specific to Community Providers, these CP Terms will take precedence.

2. What Mendly Provides to Community Providers

As a Community Provider, Mendly gives you access to the following tools and features at no cost:

2.1 Digital Profile

You get your own professional profile on the Mendly platform. This profile is visible to clients in your area and includes your name, photo, service category, ratings, reviews, and a short bio. Your profile is your digital shop front - the more complete and accurate it is, the better your chances of winning bookings.

2.2 Client Discovery

You will appear in search results and listings shown to clients who are looking for services in your category and location. Mendly handles the marketing so you can focus on the work.

2.3 Job Management Tools

The Mendly app gives you tools to manage your bookings from start to finish, including:

• Receiving and responding to booking requests from clients.
• Viewing your upcoming and past job history.
• Communicating with clients securely through the in-app messaging system.
• Receiving ratings and reviews after each completed job to build your reputation.
• Tracking your completed bookings and progress towards graduation to Standard Service Provider status.

3. Cost - Zero Subscription, Zero Commission

The Community Provider Programme is completely free for you. Here is what that means in plain terms:

• No subscription fee: You pay nothing to Mendly each month to maintain your CP account.
• No commission on your job payments: Mendly does not take a cut of the money you earn from clients. Every rand your client pays you for the work is yours to keep.

This is our way of helping skilled people get started without any financial barrier.

4. How Payment Works

As a Community Provider, you are paid directly by the client in cash at the completion of the job. Mendly does not process, hold, or transfer your job payments. There is no payment disbursement to your bank account through the Platform for Community Provider bookings.

The payment arrangement that applies to Community Provider bookings is as follows:

• The client pays a booking fee to Mendly at the time of booking. This fee is paid by the client, not by you.
• This fee covers the client’s use of the Mendly platform and access to dispute logging and tracking services.
• You receive your agreed job payment in cash directly from the client upon completion of the work.

You and the client should agree on the total price for the job before the booking is confirmed. This agreed price is what the client pays you in cash - it does not include the booking fee, which is a separate charge borne by the client.

5. Identity Documentation

As part of the Community Provider application, Mendly collects identity documentation for safety and fraud-prevention purposes. Mendly does not vet or verify service providers, and submitting these documents does not constitute a quality or trust check by Mendly. You will need to provide:

• South African citizens: a clear copy of your South African identity document (green ID book or smart ID card).
• Foreign nationals: a clear copy of a valid passport showing your personal details and photograph.
• All applicants: a proof of residence document (such as a utility bill, bank statement, or lease agreement) issued within the past 3 months and showing your name and residential address.

Your identity documents are handled in accordance with our Privacy Policy. They are used solely for the purposes described above and are retained securely in accordance with applicable data protection law.

Mendly reserves the right to refuse or revoke CP status where required documentation is not provided or where documents are found to be fraudulent or invalid.

6. Your Obligations as a Community Provider

In addition to the obligations set out in the general Terms of Service, as a Community Provider you specifically agree to:

• Attend every booking you accept. Repeated no-shows or last-minute cancellations will negatively affect your account standing.
• Collect payment in cash from the client upon job completion. Do not request advance cash payment outside the Platform structure or solicit payment in a manner that circumvents the booking system.
• Mark bookings as completed promptly through the app once the work is done, so the client can submit a rating and review.
• Be honest and transparent about your skills and experience. Do not accept bookings for services you are not qualified or equipped to perform.
• Maintain a professional standard of work and conduct at all times.

7. Graduation to Standard Service Provider

You are welcome to remain a Community Provider for as long as you wish. There is no time limit on CP status, no minimum activity you must maintain, and no obligation to move to the Standard Service Provider track - staying on Community indefinitely will never affect your standing on the Platform.

If and when you would like more - the full range of Mendly’s subscription tiers, online payment processing, and premium features - graduation is available to you. As you build a track record on the Platform, Mendly may from time to time invite you to consider transitioning to a Standard Service Provider account. You are also free to request a transition yourself, at any time, through the app.

Whether an invitation is extended, or a request you make is approved, is at Mendly’s discretion, having regard to your overall account history and conduct. Mendly will respond to any graduation request within 5 business days. Declining an invitation, or choosing not to request a transition, carries no penalty and will not be held against your Community Provider status.

Upon successful graduation, your account will be upgraded and you will be invited to select a subscription tier. Standard subscription pricing will then apply in accordance with the general Terms of Service.

8. Suspension and Termination of CP Status

Mendly reserves the right to suspend or permanently remove your Community Provider status at any time where:

• You violate these CP Terms or the general Terms of Service.
• You engage in conduct that is harmful to clients, other service providers, or the Mendly community.
• Your identity documents are found to be invalid, expired, or fraudulent.
• You engage in repeated cancellations of accepted bookings without legitimate reason.
• Your account rating falls below an acceptable threshold and you fail to improve following a warning.
• You engage in off-platform solicitation of clients you discovered through Mendly in order to avoid the booking fee structure.
• You engage in any form of harassment, discrimination, or abusive conduct towards a client.

Where Mendly suspends your account, you will be notified of the reason and given an opportunity to respond within 7 days, except in cases of serious misconduct where immediate suspension is necessary to protect clients or the integrity of the Platform. Mendly’s decision on suspension and termination is final.

9. Changes to the Programme

Mendly may update the terms and conditions of the Community Provider Programme from time to time, including the graduation process and the structure of client fees. We will notify you of any material changes at least 14 days before they take effect. Continued participation in the Programme after the effective date constitutes your acceptance of the revised terms.

10. Contact

If you have any questions about the Community Provider Programme or these CP Terms, please get in touch with our team:

• Email: hello@mendlyglobal.com
• Organisation: MendlyGlobal (Pty) Ltd, Republic of South Africa